Etsy showing free shipping on items that are not free shipping!

[FreshPie]

I had a buyer tell me the item she purchased was offered as having free shipping, but when she went to check out there was a shipping fee. This item definitely had shipping attached to it. She bought it and then added a note telling me this and asking for a refund on her shipping. Now I know this did happen to another friend of mine but the woman contacted her before she bought the item. I went ahead and refunded the shipping. Not really a big deal in relation to the sale, but has anyone else experienced this?

[NanaLetha]

She might have seen free shipping in another shop and does not understand that each shop is run individually 

[FreshPie]

That is very possible! She said "on your site" like I own etsy, LOL! 

[GlassyFields]

I can understand buyers being confused with the Etsy's free shipping ads ... and assuming it is for Etsy as a whole. Same with the sales. I'd hate to have to explain this to a buyer though ... but I'd do my best before continuing with the order.

[TimeSpanTreasures]

Occasionally, a buyer may see the "free" shipping offered in one shop, if they purchase $35.00 (or whatever amount is stated), and they think purchasing that amount in different shops will give them free shipping, not understanding the shops are individual/separate shops.

[TBQSC]

Etsy’s packing slips say free shipping on them … perhaps that is what she saw and thought that meant site wide?