MyCottonBabyShop
Inspiration Seeker

Etsy seller support problem

Does etsy have a seller support? It is impossible to reach them! I can not send my issue, there is no phone number! The problem is i can not sign into my account on other devices because it sends 6 digit numbers for security but i can not receive anything so that i can not sign into my account! For that issue i would like to reach seller support but i can not reach them either! 

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Re: Etsy seller support problem

You should have your backup codes, use one of them

Or try requesting a call back

https://help.etsy.com/hc/en-us/requests/new?segment=selling&fbclid=IwAR3XJULkao3ZPR8XcOEf2A7143n87Xt...

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Re: Etsy seller support problem

@MyCottonBabyShop: Etsy does not have a published phone number or eMail address for support. Try https://help.etsy.com/hc/en-us/requests/new?segment=selling or https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback or you can open a support ticket through Dashboard > Community & Help > Contact Us

If the code is for two factor authorization (2FA), use one of the backup codes you were offered at the time you signed up for 2FA.

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Re: Etsy seller support problem

use one of your 10 backup codes,

you are logged in here , try avitar top right, my profile, then click your shop name, then turn off 2fa

 

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UppNorthEh
Community Maker

Re: Etsy seller support problem

You are a star seller so you have a chat bubble on the bottom right corner of your dashboard.  Click on that and maybe they can help you.

I do second the post above and turn it off.

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