Etsy scam

Hi this is the third time this has happened. First two times by the same person. They are making an order and right after I dispatch I get a notification saying Etsy cancelled the order because of popping unauthorisation. I don’t think this is genuine because the first time it happened I messaged the buyer saying I dispatched the item and if they could reorder since money was taken out of my account but no reply. They even tried doing it the second time but I recognised the name. It happened today too, I was a little sceptical about this order because it was just their first name and all orders have a sure name but I received an email saying money was refunded from my account even though I just dispatched it. I messaged them and they replied straight away asking if the item has been dispatched. If they are a scammer maybe they want to know if they’re free gift is on the way? How can stop this from happening 

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NanaLetha
Community Maker

Re: Etsy scam

You have a very short processing time. I have mine set at 3-5 days just in case something like that happens.

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Hertfordweaver
Conversation Maker

Re: Etsy scam

Maybe you need to move out your shipping time and hold off a day or 2. If the sales were not pending, i think I would at try to get Etsy to return the money to your account.

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Re: Etsy scam

is there any way you can intercept the parcel and have it returned?

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Re: Etsy scam

It's probably not a scam; just that their payment is not going through (so probably a fraudulent use of the card). HOLD OFF a day in mailing out the package!

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Re: Etsy scam

I just got a second message in 10 mins asking if it’s been dispatched and if so they’re willing to send me money via bank transfer. The fact they didn’t have a surname in addition to bank transfer me seems very scammy 

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Re: Etsy scam

never mind..

Can Royal Mail intercept a package?
 
 
No professional courier service is obliged to carry everything that is put through its system. If the sender manages to get it over the counter at his local sub post-office, UK Royal Mail staff may still intercept it before it gets to you, for legitimate reasons.
 

 

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Re: Etsy scam

@CryzalisDesigns 

Royal Mail, is not a courier service, It is our Royal Mail

What you are talking about will not happen with Royal mail, once handed over, that's it. Unless you have the legal paperwork.
Otherwise, it is a criminal offence to intercept Royal Mail

3. Section 104 of the Postal Services Act 2000 (‘PSA’) states that whilst in the course of
transmission by post, a letter, packet, parcel or mail bag and/or their contents are immune
from “examination, seizure or detention as it would have if it were the property of the Crown.”
Therefore, a postal packet is inviolable whilst it is in the mail system i.e. from the point it is
posted until it is delivered

...........only two exceptions

7. In the circumstances described in the Report, there are only two routes to lawfully intercept
postal packets after they are posted and before they are delivered.

Option 1

8. The Police can obtain a targeted interception warrant, a mutual assistance warrant or a bulk
interception warrant pursuant to Section 6(1) of the IPA. The communication can also be
intercepted pursuant to Section 44 of IPA:
(i) if the sender and recipient consent, or
(ii) either the sender or the recipient consents and a directed surveillance authority is in
force pursuant to Part 2 of the Regulation of Investigatory Powers Act 2000.
RMG is committed to co-operating with the Police and other law enforcement agencies and
will always provide assistance to them, as far as the law permits.

9. RMG will also assist the Police by undertaking a controlled delivery i.e. delivering an item
with Police Officers in close proximity. This allows the Police to enter the premises
immediately after delivery and seize the postal packet using their powers under the Police
and Criminal Evidence Act 1984.

Option 2

15. If RMG staff receive information, or have cause to suspect, that a postal packet contains a
prohibited item which is not illegal per se (such as flammable gas, pesticides or live animals)
our staff may open and inspect the contents to ascertain whether the item is prohibited.
Where our staff are sure the item is prohibited, RMG has a wide discretion as to the disposal
of that item thereafter.
16. However, our staff must be sure the item is prohibited. RMG operates the national mail
system. Our primary purpose is to receive, process and deliver postal packets. This includes
handling many items which are not dangerous per se but could be used to cause harm. The
purpose to which an item, which is not prohibited, might be put is not a consideration for the
national postal operator. We must also be careful not to expose our staff to criminal liability
by allowing or encouraging them to intercept mail unless it is lawful to do so
17. Therefore, before any postal packet, suspected to contain prohibited items which are not
illegal, is opened, delivery office staff should make contact with the Security Helpdesk for an
assessment to be made as to whether interception is lawful. Security Helpdesk staff are
provided with written guidance and a process to follow to determine the issue and record
the reasons for the decision made. If the item is assessed as prohibited, it will be disposed
of appropriately.

 

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bradgoodell
Community Maker

Re: Etsy scam

  1. If it's the same person, simply cancel the sale.  If it's happened twice, it will likely happen again.  
  2. If Etsy cancels after the order has been shipped, you need to contact Etsy and demand they cover you for that loss.  
  3. Extend your turnaround time by a day or two and don't ship immediately.  That gives a chance for the real credit card holder to dispute the charge before you ship.  

Good luck.

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OwlAlwaysKnit
Conversation Maker

Re: Etsy scam

You were advised to move out your shipping time a day or two in some of your other posts about this same situation.

Sorry its happened again 

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Re: Etsy scam

I have my inventory stored in a warehouseand there have been so many delays so this week I’ve been dispatching orders right as they come in. It’s annoying this happens now 

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Re: Etsy scam

Amazon??

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OneEyeCatStudio
Conversation Maker

Re: Etsy scam

 

Get rid of the next day shipping.   Scammers look for that in the listing to see which sellers to target.

At least try it; I'm sure your problem will disappear if you do.

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Re: Etsy scam

But how do they cancel the order, do they tell the bank or lock their card ?! I just messaged them back saying the item had been dispatched - let’s see if they go quiet or not. 

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Re: Etsy scam

@EscentialBathBody If you're referring to the actual card holder, when they discover a transaction that they didn't make, they report it to the credit card company, which then records the credit card number as stolen and disputes transactions as necessary. I assume that if Etsy Payments hasn't finished processing the sale yet, they just cancel it.

The actual card holder is then sent a replacement card with a new number. This can take a couple of weeks, and it's a real pain if you rely heavily on that using that card.

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Re: Etsy scam

I agree with moving the shipping out a day or two. It gives the payment a chance to be flagged. 

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Re: Etsy scam

Have a first name and no surname means nothing.  I get this all the time with textbooks because teens and some college students think only using a first name is cool, better protects their privacy or some other nonsense.  As long as it is not going to a campus where there are probably dozens to hundreds of students with the same name, I just ship it.

As for sending out an order that is then cancelled, you need to protect yourself by moving out shipping dates and notifying Etsy that they processed the order and verified the credit card so this is their problem.  You can also mark the order as shipped before you go to the post office so Etsy does not cancel, then ship right away and put the tracking number when you come back.  Etsy can argue that they cancelled before you shipped if you do not mark it as ship but if you do it this way, they cannot make that argument and need to reimburse you.

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JustMeToo
Community Maker

Re: Etsy scam

@EscentialBathBody Not supplying a surname is not part of the problem.  I often get buyers who only give their first name.  I've never had a problem.  The postal code is what the post office goes by.

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nta58flx9piiejnb
Community Specialist
Community Specialist

Re: Etsy scam

Hi there!

Since this thread is better suited to the Managing Your Shop section of the community space, I have shifted it there.

Thank you! 

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blzopbhi
Community Curator

Re: Etsy scam

To the original post: following the advice already given concerning stated shipping times might eliminate the problem completely.

Editorial remark: few, if any, legitimate handmade seller care for those who do not abide by the rules, but is it necessary to unload on a poster? It sure gives the forums a nasty feel.  Better, I think, to report suspected violations directly to Etsy by reporting specific listings or the entire shop.

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Re: Etsy scam

to be frank...many of us do.

and many of us see the same folks (not discussing the OP, but in general terms) over and over and over...with the same or similar issues.

it begins to look very TVP. It also (for some posters) make me think 'how in the world did you find your shoes this morning when you can't figure out basic Biz 101 issues). Again, this is a general comment and NOT about the OP.

so, for those of us who have been here (nearly 14 for me) for a time...and seen thousands of similar posts...it does get tiring. but I get your point about sharing that frustration.

thanks for reading this!

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Re: Etsy scam

It gets frustrating reportingthe same sellers over and over and over again…. So reportingfeels like a waste of time if Etsy won’t take it seriously. 

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OneEyeCatStudio
Conversation Maker

Re: Etsy scam

 

"... but is it necessary to unload on a poster?"

I don't really see anything that warrants your finger wagging but, yes, sometimes sellers actually don't know that they are not following the Etsy TOU and "unloading" on them can help them keep Etsy from closing their shop.

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Re: Etsy scam

@EscentialBathBody  - First do be sure your policies are up-to-snuff when it comes to EU/UK regulations. This can make a difference to Etsy when deciding whether refunds come from your account or if Etsy foots the bill.

Next - read this from Etsy - the links Etsy includes are quite helpful:

https://www.etsy.com/seller-handbook/article/product-safety-essentials-selling/1026514158796

At the start of this year there were many threads where Etsy suddenly cancelled orders even though they had initially been approved. They stated the reason was potential credit card fraud. At times shop owners were left holding the bag since they had already shipped the item since the purchase had been approved. 
Those shop owners were forced to contact Etsy about the refund coming out of their shop's account. 
The most popular suggestion to those shop owners was to extend their processing times. A 1 to 3 day processing time & then not shipping until the last day was the only thing a shop owner could control. 
It is something you should consider - regarding the issue you are posting about. 

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