I just had an amusing encounter with etsy support. Now, I use the app, I use browser. I am on etsy a lot every day. The biggest issue I have had since the creation of the new app, is that it's not for for purpose. We all know this and we've all told etsy. As a digital seller, the app does not allow the creation of digital listings. Now can digital sellers of made to order digital items use the app to complete orders.
So we toddle off to browser.
Problem being, the new etsy listing manager--you guessed it--does not allow for the creation of made to order digital items. You can't list. Etsy's little brain gets all confused with made to order digital items and the big red banner comes up saying error. So like many, I have been having to switch to use the old version.
Contacted etsy, to check they are aware because if the old version vanishes, am unable to edit my shop.
Etsy's advice, keep switching to the old version. So, create a new listing manager. It doesn't work. Tell sellers to keep using the old one. But don't fix anything?
Here's the issue, etsy is bringing about 'changes' to fix problems that don't exist for sellers. From changing how SEO works, the new gift thing, encouraging us to spend more with the suggested 25% discounts and advertising. It's all because their business model is failing. Yet, during all these 'changes' they're not actually fixing the broken things.
Digital sellers of made to order items are still experiencing the glitch where a sale is marked as completed right away with no means to upload the digital file--etsy's response--it's a known issue. The same response for over a year now.
I can't, for the life of me, understand the rhyme or the reason. It very much is, breaking things that were not broken, and ignoring things that are.
