Etsy not reviewing ID

[OfHandsandHeartsAU]

I opened a store, set up my bank account, did all the things. Had a few sales go through and then didn’t receive my money and my shop was put in holiday mode. Etsy requested ID to verify my bank details. I submitted it right away. It’s been over a month now. Countless emails with absolutely no response. They’re not reviewing my ID and I can’t get the money I’m owed. How do I get a response from them? It’s such a simple fix and I’m beyond frustrated and need my money.

[CarpetCollectionAU]

Opening more than one Support Request in the Help Centre can result in all previous ones being closed and the most recent pushed to the bottom of the pile. Also, it takes two or three responses to the "automated" replies you receive before a human takes over. Opening new requests automatically closes older ones.

The first thing to do is go to Shop Manager > Community and Help > Etsy Help

Locate your Profile Avatar. On a PC / Browser this is in the Dark Blue Etsy Help Centre Banner, on the Top to the Right

Expanding this will give you can ccess to "My Support Requests"

Once you have accessed your Help Requests you need to locat one which is still "Open". Reply to this with "I Still Need Help" clearly stated in the Subject Line and first line of the email. Then keep replying to ONE email thread until a "human being" steps in.

My personal advice is to keep your information succinct, factual, clear and "to the point". Too many words, too much information and too much emotion tend to distract the respondent.

If all of your Tickets have been closed and you are having difficulty contacting Customer Support, here is a useful video about how to contact Etsy

https://www.youtube.com/watch?v=p2ecXJEJvV4

[OfHandsandHeartsAU]

I only have the one support request open. I have replied to the same one for 4 weeks. At one point they started responding but then crickets. Never resolved it, no real response. I have responded to it so many times asking for help, asking for my money, asking for them to review my ID and nothing. I managed to get in to an old store account and have been using that. Same bank account, same ID. There’s no reason they can’t review my ID or that there’s any issue with any of it but they just won’t respond.

[CarpetCollectionAU]

Just another thought. Did you use email or Etsy Dashboard/Messages to respond to the request for documentation upload?

So many people do not realize that most of these actions have to take place within the Etsy platform.

[OfHandsandHeartsAU]

I made contact through the apps help page

[OmasFabricStash]

I’m glad my shop isn’t open or I would never get my Id approved. My shop is under Kit, my military id says Kit but my driver’s license says Kathrine. I don’t remember which name my credit card on file is, I have cards using both names. But I do remember my checking account is under Kathrine but I always sign it Kit. 
It would be a mess and would remain on vacation mode forever. LOL

[OfHandsandHeartsAU]

I wouldn’t even bother if I was you! My ID, bank details, everything has the exact same name and no issues and I can’t even get a response from them. Absolutely no reason for it to not have been sorted and now I’m out money. I’ve had to pay for these orders to be posted and lost the stock with no money 

[RosinTrails]

I can't figure out why Etsy has put so many sellers into this akward and stressful situation.

Wouldn't it be wiser to have sent the sellers a notification, an email, so that we could all

have taken care of what was needed to be done? Did it have to be done in this way,

which to me seems seller unfriendly?

I don't know. It has taken a toll on me, I can't list things that I have ready to, I can't do anything

in my shop, even if I wanted to work on my banner, just wait this out, while no one from Etsy

tells us anything.

[OfHandsandHeartsAU]

Yep this has caused me a lot of stress and created issues financially. The fact I can’t even get a response is awful. If anyone was considering it I wouldn’t recommend selling on Etsy due to their lack of support

[RosinTrails]

I am in the same situation. No answers as to why. More than two weeks on enforced vacation mode.

Yesterday I customer messaged me, of course she cannot buy anything.

[OfHandsandHeartsAU]

If you have an Instagramfor your business send the customer there and do a private sale with PayPal
I’m just over 4 weeks now of this and checked today and they’ve suspended my account now even though I submittedeverything right away it seems to have progressed though as they’re depositing a small amount in my account to verify it so I’m hoping it’s nearly over. I managed to get in to my old account so am able to sell but just want my money! They let more than 1 order go through without telling me my bank needed verification! I hope you get cleared soon but just pump your social media and build some excitement about your Etsy coming soon