Etsy not responding to emails after placing in ‘Holiday Mode’

[bymariecouk]

I was wondering if anyone (moderators or otherwise) can help.

I am a lampshade designer and I have been trading on Etsy for approx. 10 years, recently I decided to go VAT registered and Etsy requested some documentation to verify this. 

Even though I have now sent them my documents, nobody is responding to my emails and I’m still placed in holiday mode and unable to trade. Although not my only source of business (I have my own website as well) this is impacting my monthly turnover. It’s been over a week since I sent the documents and nobody is responding to my emails despite emailing continuously when they requested the documents.

It is extremely concerning and I really need them to contact me so I can start trading again.

Any help appreciated.

Thanks, 

Marie

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.