Etsy is having issues uploading my listing video.. anyone else?

[daisyandstella]

I have tried to upload a video to my listing four times now and I keep getting this error message, "Hm, we’re having trouble uploading that file. Try again, and if this keeps happening contact Etsy Support." Anyone else having this issue? Etsy, can you let us know when this will be fixed?

[BagmakerSupply]

@daisyandstella: Are you experiencing this using the Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)?

[daisyandstella]

Desktop browser via safari

i didn’t have issues yesterday…

[Rt395Minerals]

Having the same issue. Re-recorded the video just in case, same issue.iPhone 12, .mov file. Using Safari too. Haven't had this issue before.

[Vintage925Chi]

Also having this issue, video recorded on an Iphone, I'm attempting to post it via desktop Windows/Chrome, and Android app, not working.

[audreyandmilo]

I haven't been able to upload videos since this morning. I tried re-recording and renaming the files, but both ways don't work. 

[Vintage925Chi]

I converted the file from. Mov to mpg4 and it uploaded fine, I think it's something to do with the way Apple saves the movie file.

[daisyandstella]

I was able to add my video via my phone.. haven't tried adding via my laptop again. 

[MoonMountainCrystals]

I'm having issues with uploading videos still. Some days it works, but most days lately it doesn't.

I have Samsung Galaxy 23 ultra and I am well with the parameters for video requirements.

Also, recently Etsy had a lot of issues with the listings page in general. Seems as though some issues were fixed but not all. Serious frustrating!