I'm feeling really down right now. I just found out my Etsy shop has been permanently closed. I had everything planned out to provide the best service to every buyer on Etsy. I treated every customer with care, going above and beyond their expectations, and everyone was super happy with my products. I even sent anniversary gifts to my customers!
I’ve been at this for three months, constantly improving my products to make sure they’re top-notch. I quit my old job to focus 100% on my Etsy business. I gave it my all, but then out of nowhere, my shop got shut down. I was working on a customer’s order at 4pm on July 10th, guiding them on how to measure their nails, making sure everything was perfect. But by 6pm, I couldn’t log into my shop anymore! Customers started getting refund emails from Etsy, but I had already shipped out most of the orders! Now I can't log in to see who’s been refunded or track any shipments. This is a nightmare!
All my products are original designs, and I took great care with photos and videos. I made sure everything was perfect so that customers would be thrilled when they received their orders. The only thing I can think of is that I reported a shop that was copying my pictures and videos, but that shop is still up and running. It feels so unfair.
I’m confident I didn’t break any rules. I’ve followed all of Etsy’s guidelines. If I did something wrong, I’d really appreciate knowing what it was and getting a chance to make things right. I hope this is just a mistake on Etsy’s part. I’ve always aimed to improve my product quality and customer satisfaction.
Please, Etsy, look into my shop and my history. I’ve put my heart into every customer interaction and every product. I just want a fair response and a chance to keep my shop running. Thank you!
