Hello,
I have been selling on Etsy since 2017, and while it’s not my primary income source, it has still been a significant part of my monthly earnings. My shop has garnered over 500 reviews with an average rating of 4.9, which reflects the time and care I’ve put into providing a positive experience for my customers.
Until recently, I’ve never had any issues with Etsy. I’ve tried other platforms like eBay, but Etsy has always been a much friendlier and more supportive place for sellers. However, I’m deeply disappointed by the recent experience I’ve had with my shop.
On January 27th, after receiving a new order, I received an email from Etsy stating:
"We’re reaching out since it looks like we couldn’t verify the seller info you shared, so your shop is in temporary Vacation Mode."
Without any warning, my shop was immediately placed in Vacation Mode, and all my active listings were removed from Etsy search. I tried to resolve the issue by reaching out to Etsy’s live chat support, but the response was minimal—just a transfer to a team for further review, with the promise of an email follow-up.
After re-uploading my verification documents, I waited four days and finally received an email on January 30th confirming that my identity had been verified. I was relieved to see my store restored, though I was left feeling quite bewildered and disappointed by the whole ordeal.
However, the issues didn’t end there. On January 30th, I relisted several expired items, and the next day, I listed new products to drive traffic to my shop. Then, once again, as soon as I received a new order, I got another email from Etsy stating:
"It looks like we need more time to verify your identity using the info you shared, so we’ve placed your shop in temporary Vacation Mode."
I’m truly at a loss. Will my shop continue to be placed on Vacation Mode every time I receive a sale? How am I supposed to resolve this if all I get are automated responses? I have many questions and I’m unsure where to turn for help at this point.
I sincerely hope that someone at Etsy values its sellers and the hard work we put into managing our shops. I don’t want to leave, but this experience is leaving me with serious doubts about continuing on this platform if these issues can’t be resolved.
I would truly appreciate any assistance or insight into this matter. Thank you for your time, and I look forward to hearing from someone soon.
