JadeMarieMnD
Inspiration Seeker

Etsy convo not working

Recently as I send a message to my buyers about personalization, the message disappears after I hit send.  I don't know if the customer receives the message as it shows no message was sent from my view.  Why is this happening?

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ChillwolfArt
Conversation Maker

Re: Etsy convo not working

@JadeMarieMnD 

Please see the following Thread (from this Technical Issues Forum).  May or may not have to do w/ your issue.
Etsy was/is going to roll out a "bundling" of Messages as an "improvement".  There have been quite a few glitches in general; this may be one.

https://community.etsy.com/t5/Technical-Issues/Unable-to-send-thank-you-acknowledgement-when-order-r...

 

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