Etsy charged customer only $1.31 for Priority Mail Shipping

[EveryDayDabble]

I've sold many of this item before, have all the package details in correct. For some reason with this order, they were only charged $1.31 and it should have been close to $9.00. 

What should I do? I do not want to absorb the cost. 

[dayspringcollectible]

There really isn't anything you can do, at least not that isn't going to upset the buyer.

You basically have two choices if you want the buyer to pay.  1) Send them a bill for the remainder.  2) Cancel the order and ask them to reorder, hoping Etsy does it correctly the next time.

It really isn't fair to do that to buyers, but what Etsy did to you isn't fair either.  Etsy really needs to get their act together.  The number of glitches we get these days is absolutely ridiculous.  They have become a very unprofessional company. 

[PinkBirdCottage · Accepted solution]

There is a glitch with calculated shipping. Etsy is working on it. You can let your buyer know that Etsy made a mistake on shipping. See the other thread on Forums about this. 

[ChillwolfArt]

Good advice from dayspringcollectible. There is another Thread out, where the OP said Etsy Support confirmed this was a glitch, but they have not made an Announcement, which really should have been done.

[PinkBirdCottage]

The buyers know they are getting a deal on shipping so I wouldn’t overly worry about letting them know. The difference could easily be $10 or more and sellers should not have to mutely accept this. 

[PureJoyPatterns]

Two orders I received after midnight had the wrong amount being charged for shipping.  Neither should have had Etsy select Priority shipping and only charge $1.31. They should have been charged for First Class.  From what I have found out, this effects zip codes beginning with an 8 or a 9.  I tried to Chat and also to Receive a phone call, but Etsy has those turned off because of the number of Sellers having this problem.  I tried to turn off Priority Shipping, but I have a large number of items in the same Shipping category that ship Priority.  It wouldn't let me turn off Priority shipping.  Some sellers have had luck turning Priority off.  I finally put my shop on Vacation mode until Etsy fixes this problem.  I need to be notified when Etsy has this problem fixed so I can take my shop off of Vacation mode.

Etsy reimburse sellers for the shipping which should have been charged to these customers.

I told my customers what was going on and the two I got this morning offered to pay the extra if I would invoice them using my PayPal account.  

[ChillwolfArt]

Here is another Thread about this. I'm sure there are many Sellers who aren't even aware this glitch is happening, for cripes sake.
https://community.etsy.com/t5/All-About-Shipping/BEWARE-bug-giving-customers-cheap-Priority-mail-shi...

[EveryDayDabble]

UPDATE: I spoke with an agent on etsy help chat, and actually got a refund for the price difference! I was so pleasantly surprised that support was supportive. It took some doing to get to that place. 

I provided multiple screenshots of my shop and various shipping settings and they gave me a "miscellaneous credit". Agent said it was a one time thing, but I pushed back on that. Shrug, we'll see what happens. 

Thanks all for providing your experiences on this. 

[ChillwolfArt]

@EveryDayDabble  It's good Chat took care of it for you, and refunded you, but the "one time thing"; it's Etsy's glitch and shouldn't come out of anyone's pocket. So I hope they squash that bug real fast.

[BeachPleaseCreations]

Hurray for you and Etsy finally did something right!!

[PureJoyPatterns]

Does anyone know if this glitch has been fixed yet?  It's now in the 4th day with no response from Etsy.

[StitchedbyJennifer]

I just sent an email asking about a resolution. I'll post if they have anything helpful to say.

[StitchedbyJennifer]

I just sent an email asking about a resolution. I'll post if they have anything helpful to say.