Etsy changed my materials and I received a negative review for this.

[#1]

I have a listing, https://www.etsy.com/listing/708297372, where Etsy has changed the materials.

The listing says that the materials are silver.

I entered, and my listing STILL says under edit, that the materials are: silver plated band bracelet, silver plated charm, silver plated lobster clasp closure.

I received a review where the buyer is saying that the item is not 925 sterling silver.

I contacted Etsy customer service and the rep, Kenny disconnected with me and refused to help me. 

This is after 30 minutes.

So, I received a negative review and am being accused of selling fraudulent items because Etsy changed my materials.

[GlassyFields]

I'm glad you were able connect with Etsy about this.

And thank you for posting because I found the thread very helpful. It never occurred to me that the attributes override the materials.

And I think the idea about including options (silver plated, etc.) is a really great one. Silver is also listed as a color - which is how I use it.

So all in all a good thread.

Please don't be upset. The forums generate free form discussion. Once you post you're likely to get helpful suggestions and a range of comments that may be broader than what you actually wanted.