Etsy asking buyers to enter shop email

[oneitemEU]

I've just received a message from one of our clients stating that they need to enter our shop email in order to proceed with the transaction. Is this something I can adjust in the settings, or is it possibly an issue with the platform?

Thanks for the help.

Laura

[StudioAshleyCo]

I'm pretty sure this is a scam that's been going around recently. Buyers do not need your email to complete a purchase.

[OwlAlwaysKnit]

It's a scam and mainly new sellers are being targeted, lots more posts and info in the link below. 

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[Graciosa]

Don't give them your email, it is a scam that is going around. Do not engage and mark the messages as spam.

See here: https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

[SugarTaffySoap]

it’s a scam. There’s other posts on this topic.