Etsy Verification - Store Placed On 'Holiday Mode' And Receiving Template Replies From Trust & Safet

[MAHILeather]

Hello,

Can anybody or Etsy help with this please? We've been selling with Etsy since 2014, have processed over 13,000 orders and are a Star Seller.

Yesterday our store was set to 'Vacation Mode' by Etsy and we received an email saying:

"For compliance purposes, we need a person/individual’s name on the account"

We do have a person's name on the account but it's marked as 'Pending verification' (we have uploaded this individual's passport) which is also showing as 'Pending'.

We replied and explained this to the Trust & Safety team, but we then received the exact same email from a different support agent: ""For compliance purposes, we need a person/individual’s name on the account"

Any help on this would be greatly appreciated. 

Thank you.

[PrimFun]

Is the passport current with an established residence?  Does the information match banking information?  Also does teh name have any diacritics or symbols that may not be easily understood by the system>  Also is the name the same on the tax form as on the ID? 

How to Verify Your Identity on Etsy – Etsy Help

Identity Verification with Persona on Etsy – Etsy Help

Etsy cannot allow you to continue to sell until they verify the information. Give it a bit of time and the take the email and respond back that you need more help and would like to know the status.  From what I can deduce from the number of people presenting with this issue that it is taking longer than 2 to 5 days.  

[ModAngie]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.