I'm based in the UK and have recently opened my shop and set up my listings so they had UK pricing and Global pricing which was different so I could offer free postage both at home and overseas. Last week I received my first US order, but the buyer was billed my UK price. I contacted Etsy support who were great - and talked me through how to resolved it, I followed all the steps and believed it would work going forward.
Unfortunately, over the weekend I received a second and then a third US order, and although global pricing is set up and showing, the buyers have been charged the UK price. I have tried to contact Etsy support through the chat function (the only option I seem to have available) and it is still populated with last weeks chat including the final message from Etsy which seems to have closed the chat - although I've posted a lot of "Hello, can you help" type messages, I don't seem able to restart a conversation.
Please can someone help as I am losing a significant amount of money on the US postage when the US buyers are only being charged UK prices, thank you
Cheryl
