Hey fellow sellers,
Just a friendly heads-up: If you think Etsy offers real support for its business partners, think again. As long as everything is smooth sailing and their automated systems are happy, great—you’ll find answers. But the moment things go wrong? Welcome to the joy of navigating a digital labyrinth.
Apparently, Etsy has decided human employees are sooo 2020. Bots now rule the kingdom. They make decisions, run customer support, and even judge whether your official tax documents are valid, because why not? Maybe next, they’ll decide your passport photo looks too “Monday morning.”
After three months—yes, months—of trying to speak with a human about one fiasco after another on my account, I’ve realized I’m sparring with ghosts. Orders fulfilled? Cancelled. Refunds issued to customers? Sure, why not? Account randomly shoved into vacation mode for “missing documents”? A weekly upload cycle seems to be my new ritual. Oh, and let’s not forget how my Seller Star tanked because I apparently didn’t ship in time. Never mind that my courier says otherwise—bots know best.
Case resolutions? Ha! Cases get “resolved” by quietly closing themselves every few weeks. Chat support? After two hours of no updates, no sign of life, just the vague promise of "someone might drop by," the chat just closes, and I’m asked for feedback on the whole delightful experience. Sure, how’s zero stars sound?
It’s not Operations or the lovely forum mods who are napping here—it’s the systems collapsing under the weight of replacing humans. Support? Business partner relationships? Nope, not interested.
So, I give up. If this was your goal, Etsy, congratulations. Hats off. You’re the pinnacle of dreadful, soulless business practices, and honestly, that’s me being polite.
Cheers!
