Etsy Store Displaying Wrong Number of Sales

[Aishiro]

I noticed that my shop is showing the wrong number of sales.

I initially got two orders, and the shop correctly showed 2 sales. After that, I received a third order that was canceled, and then a fourth order which went through.

According to this Etsy help article, the sales number should include both open and completed orders — meaning I should currently see 3 sales in total (since canceled orders don’t count).

However, my shop is only showing 1 sale right now. The correct numbers do appear under “Stats,” but not on the public-facing sales count.

Any idea why this might be happening?

[CryzalisMasksUK]

You are being targeted by scammers. Beware of any messages coming through your messenger claiming that payment has failed or you need to verify, these are scam messages. Do not provide anyone any financial or personal information via messenger. Do not click on any links, images or screenshots.

Real orders, will appear in the order section in your dashboard.

You may also want to ask for critique:

https://www.etsy.com/legal/prohibited/

Unauthorised replicas or copies of items, and patterns or designs enabling their creation, are prohibited on Etsy. We consider counterfeit or unauthorised goods to be items that imitate an authentic good, particularly by using a brand’s name, logo, or protected design without the brand owner’s consent.