🚨Etsy Payment Delays & Repeated Verification Requests🚨

[1L0VESH0PPE]

Hi everyone,

I want to take a moment to share the frustrating experience I’ve been facing with Etsy regarding payment delays and repeated bank verification requests. Despite providing all required documents multiple times—including identity verification, bank details, and even my SWIFT code—I still haven’t received my money. 

Every time Etsy verifies my details, next they claim they are processing my payment. But then suddenly, I am getting an email claiming they can't process my payment, and then the cycle starts back over with them requesting yet another round of verification , saying they can’t send my money after all. This cycle has been repeating for months, and I’ve found myself stuck in an endless loop of compliance with no actual resolution. 

Despite sending countless emails, submitting support requests, and reaching out through their help center, I am still exactly where I started—with no payment and no clear answers. This process has become exhausting and entirely unacceptable.

I have reached out to my bank, and they confirmed that no transactions have been received from Etsy—there is no record of attempted payments at all. My bank has advised Etsy to conduct a formal review on their end, as this situation is completely unacceptable. Despite showing proof that everything I’ve submitted is correct, Etsy continues to send me the same verification prompts over and over again. 

At this point, I feel this is unfair, unethical, and completely unacceptable. Has anyone else faced similar issues with Etsy? Were you able to find a solution, or did you have to escalate the matter further?

I am seriously considering filing a formal complaint with the Australian Competition & Consumer Commission (ACCC) to hold Etsy accountable for these unacceptable delays, as I believe businesses should be held accountable when they fail to deliver payments in a timely manner. Businesses should not be allowed to withhold payments from sellers, especially after all required verification has been completed. 

If you've faced similar challenges with Etsy, I'd love to hear your story! Your experience matters, and by sharing, we can help each other navigate these issues. Have you found a solution, or are you still searching for answers?

Let's come together, support one another, and make sure independent sellers receive the fair treatment and timely payments they deserve. Your voice can make a difference—let’s keep the conversation going!

Looking forward to your insights and experiences! 

[CryzalisMasksUK]

You are a new shop. Which means it takes at least 90 days from your first sale to be able to withdraw funds daily.

New shops are on a 7 day or 14 day hold on each sale during these 90 days.

Check your payment account, scroll down the recent activities to where it says sale: underneath the description of that sale, it will show a date for the release of your funds, which will be 7 days or 14 days after the date of sale.

Easy example:

1st sale on 1st Feb - funds released on the 15th Feb minus fees, postage etc... 

If any further sales come in before the 15th Feb pay-out, then all the fees, postage etc.. are reduced from your next available pay-out, hence reducing this pay-out or even putting you in the minus, depending on how many sales you get.

After the 90 days are up, then your pay-out can be set by yourself, funds will become available the next day from the date of sale.

It is best to make sure you can fund your new shop for 3-6 months to be on the safe side.

[1L0VESH0PPE]

They are sending me my payment; I don't request anything. My shop has been open longer than 30 days. 

I get the email, "Good news: We’ve verified your bank account!"

Then I get an email that says, "Your funds of $xyz-- AUD are on the way!"

Then I get an email that says, "A problem with your bank account."

Where they say, 
"There seems to be a problem with the bank account associated with your
shop, 1L0VESH0PPE. On [insert date here], we attempted to make a [insert money amount here] AUD deposit
into the account but the deposit was unsuccessful. We have credited [insert money amount here] AUD
back to your Shop Payment Account but we need you to update your bank
account information so we can deposit your funds."

In the email, they have a giant orange button, and when I go into my account, they want me to verify all over again.

This has been ongoing for months. Much longer than 90 days. 

[CryzalisMasksUK]

are you sure these emails are from Etsy?

@thatregina could you assist this seller? or confirm if these are emails from Etsy?

[1L0VESH0PPE]

100% from Etsy and absolutely not a scam. 

I have spoken to their team in the help center and emailed them, and I get the notifications inside my account. 

They are 100% from Etsy. My account right now is currently pending verification, AGAIN. 

It's on Esty where I upload my verification every time.

[CryzalisMasksUK]

Maybe one of the moderators can get it to the correct team

[thatregina · Accepted solution]

Hello @1L0VESH0PPE, I'm sorry for this trouble. I've escalated this to the appropriate team for you, with the details you've provided here. Please look out for a follow up via your open ticket shortly. Thank you for the tag @CryzalisMasksUK! I'll close this up now, as per our Community Policies, we cannot facilitate public discussion of individual account issues.