Look2cArt
Inspiration Seeker

ETSY TRACKING ISSUE re Collect+

Etsy Tracking has stopped working for orders where tracking number is for Collect+. When tracking attempted a screen comes up stating error code 404 "This page could not be found." This is definitely an ETSY FAULT because eBay orders sent the same day with Collect+ track absolutely fine. ETSY,  please sort this out PDQ

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LynnsLittleShop
Conversation Maker

Re: ETSY TRACKING ISSUE re Collect+

This forum is a peer to peer site, so we probably can't help you with this problem.

from an earlier post on getting help:

When you are in your Shop Manager, go to Community & Help > Contact.  Scroll thru the drop down menu to select what best describes your problem.  If you don't see it, select I still need help.  An option for email, phone or chat should come up.  I would try to request a Callback.  If you use email to open a ticket and the Response does not help you, Reply directly to that response (don't start a new ticket).

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Look2cArt
Inspiration Seeker

Re: ETSY TRACKING ISSUE re Collect+

The pathway to "I still need help" wasn't as straightforward as outlined, but I did manage to stumble through another way and managed to chat and report the fault. Thank you for your input!

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Re: ETSY TRACKING ISSUE re Collect+

Royal mail site says there's currently a problem with etsy's integration with Royal mail, could it be that?

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Look2cArt
Inspiration Seeker

Re: ETSY TRACKING ISSUE re Collect+

It might also apply to Royal Mail.  I haven't checked that at the moment. Thanks for the heads up on that.

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Re: ETSY TRACKING ISSUE re Collect+

I am having exactly the  problem! 

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Re: ETSY TRACKING ISSUE re Collect+

This problem was fixed, you may want to open a new thread, if you have another problem

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