ETSY SUPPORT

[RusticFarmhouseTLC]

Is it expected to sit in front of chat for 4 days waiting for a reply??? 
I am trying to update my Tax information while my shop is in suspension.  I have an email out did all their recommendations now no response that it didn’t work 4 days.  Have a chat open Monday was being sent to specialist nothing further input til last night then they were like I know it frustrating but keep trying every 24 hours.  WHAT I AM ENTERING MATCHES THE IRS this cycle will continue unless someone helps me.   I have tried legal name change / typo name change / tax I’d only nothing never get to the screen that I can submit documents!! I literally entered something in the chat every hour today and have kept an eye on it since 04:30 am in case they enter cause if I wouldn’t have happen to catch the blimp last night who knows.  It’s like my situation is too complicated and no one wants to deal with it.  HELP PLEASE 

[DudleyandSprout]

Have you used the name exactly as it is on your social security card?  Go back to your original email and reply that you still need help.  Don't open a new help ticket.

@ModKenneth - can you help this seller?

[SugarTaffySoap]

@RusticFarmhouseTLC  I've never seen a shop on suspension with no banner.   There are no items in your shop.  Don't discuss here but make sure your name matches with your bank name. I don't know why you're entering documents with chat.  Nothing is making sense. Try reaching out to a moderator in the forums to see if they can help you.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.