ETSY ERROR: 127 UNAUTHORIZED RETURN SHIPPING LABEL PURCHASES AND BILLING!

[HebrewIsraeliteTees]

ETSY NEEDS TO REVERSE EVERY RETURN SHIPPING LABEL PURCHASE CHARGE BILLED TO MY SHOP ACCOUNT IMMEDIATELY. WE NEVER EVER PURCHASE RETURN SHIPPING LABELS THROUGH ETSY AT ALL. NEVER! FURTHERMORE, WE DON'T HAVE ANY RETURNS. WE WOULD NEVER PURCHASE $1,036.99 OF RETURN SHIPPING LABELS!!!

I AM BEING BILLED/CHARGED FOR RETURN SHIPPING LABELS THAT I/WE HAVE NOT AUTHORIZED PURCHASE OF.

ON SEPTEMBER 14TH 2024 WE NOTICED A GLITCH IN THE SYSTEM AND WERE COMMUNICATING WITH ETSY SUPPORT REQUEST. THIS PARTICULAR ETSY SUPPORT REQUEST IS MYSTERIOUSLY MISSING FROM MY REQUEST LOGS!!!

NOW IT'S OCTOBER 7TH 2024 AND WE ARE STILL DISPUTING RETURN SHIPPING LABEL CHARGES!!!!!!!!

PREVIOUS CUSTOMERS ARE GETTING MULTIPLE NOTIFICATIONS FROM OLD ORDERS THAT AREN'T THEIRS.

WE ARE BEING CHARGED FOR RETURN SHIPPING LABELS THAT WE HAVE NOT AUTHORIZED PURCHASE OF. WE DON'T HAVE ANY RETURNS!

WE'VE NEVER HAD ANY REASON TO PURCHASE RETURN SHIPPING LABELS THROUGH ETSY, EVER. NOT A SINGLE ONE!

THIS HAS RESULTED IN OVER $1,036.99 OF CHARGES THAT ARE NOT WARRANTED OR AUTHORIZED. THESE CHARGES ARE FROM PAST, PREVIOUS, AND RECENT ORDERS THAT HAVE ALREADY BEEN COMPLETED AND DELIVERED. WE ARE STILL RECEIVING OLD ORDER NOTIFICATIONS THAT ARE RETURN SHIPPING LABEL PURCHASES THAT WE WOULD NEVER NEED. THESE RETURN SHIPPING LABEL PURCHASES ARE FOR ORDERS GOING BACK WEEKS, MONTHS, YEARS! 127 OF THEM!!! IT'S CRAZY!!!

THE $1,036.99 SHOULD NOT BE CHARGED/BILLED.
WE WERE EXPECTING A DEPOSIT DUE TO A RECENT ORDER.

WE WERE TRYING TO DISPUTE THIS WITH ETSY BUT IT SEEMS LIKE NO ONE IS ACKNOWLEDING MY TECHNICAL ISSUE! WE ARE CURRENTLY COMPILING SCREENSHOTS, VIDEO, EMAILS, SUPPORT REQUEST RESPONSES, AND EVERYTHING WE CAN BECAUSE THIS IS GROSS NEGLIGENCE.

Our shop has been wiped of all of our listings and our Etsy Pattern Website is unaccessable now!!! Etsy reset our shop!

Shop Name: HebrewIsraeliteTees
Etsy Pattern Website Url: https://www.hebrewisraelitetees.com

Previously know as BSNConnect

[FourSonsWoodworking]

You need to contact etsy support, not the forums. We can't do anything.

There's a caps lock key on your keyboard, use it. 

[Former_Member]

Being rude to people won't help your situation here. POSTS WRITTEN IN ALL CAPS LIKE THIS are hard to read and typically seen as shouting. There is no lack of empathy in requesting you do not do it. 

Sounds to me like your shop may have been closed and your customers were refunded. If you're in a country where Etsy provides phone contact, you can try this:

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback

Be polite, be patient. But understand if this is some kind of violation of the terms of use here, there's nothing you can do.

[bradgoodell]

I understand being furious.  But basic etiquette rules still apply.  You came into the forum shouting, and then threw insults at people.  That tends to drop people's sympathy levels.  The ALL CAPS also makes your post less readable, so if your desire was to inform, it is likely a fail.  

Best of luck.  

[FabioMcMustache · Accepted solution]

Howdy,

I want to remind y'all to keep discussions civil and on topic, and your feedback constructive - at a baseline level, please refrain from disparaging community members.

If you are new or have questions about how the Community Forums work, I encourage you to read our Community Policies before posting.

Thank you.

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Note: For visibility purposes, this reply has been marked as a “Solution”.

[CraftyCornishMaids]

This doesn't make sense,

If you create a return shipping label, and send it to the customer, it is only charged to your account, when they use it.

When you create the label, you’ll see an estimated price based on the details you entered. You’ll be charged for the label once the buyer uses it and it’s scanned by USPS. The final charge is based on the package that USPS ships. The charge generally appears in your Payment account a few days after the package is delivered. 

[PillowDetails]

I would be upset enough to "shout" as well.  This is crazy.  If Etsy refunds Buyers en masse, for whatever reason, they sure don't send return labels and charge the Seller.

Even if it is some kind of scam, or a stolen credit card / hacked account - $1,000 worth of return labels seems to serve no purpose!

This is so strange - I hope you find out what happened!

[Former_Member]

@PillowDetails  I think there might be a mistranslation/misunderstanding on the OPs part. I don't think Etsy charged them for return labels, I think Etsy refunded a bunch of customers for whatever reason and took the money from the OP's account, leaving them in the red. If the OP did nothing wrong, I hope they get it fixed.

[CraftyCornishMaids]

@Former_Member 

As the shop they are talking about is gone, I think you are correct, refunds for the orders are the most likely reason.

return labels just don't work like that

[Adorabilities]

It’s hard to understand what is actually happening from reading the OP. Like @CraftyCornishMaids said, return labels are not charged until USPS scans the returned package into the tracking system.

What do you mean by this?

PREVIOUS CUSTOMERS ARE GETTING MULTIPLE NOTIFICATIONS FROM OLD ORDERS THAT AREN'T THEIRS.

[FourSonsWoodworking]

The OP needs to find the caps lock key.