Domestic and global pricing change not showing on listing

[FigLeafFarmShop]

Hi,

Newbie etsy shop here!

Ive set domestic price and global price to be slightly different because im offering free global shipping on a small light item. But on the actual live listing the price change isnt showing, its just showing my domestic price for the whole world. Yet on my dashboard preview of my listing it shows €12 domestic €14 everywhere else. 
Why is this not showing on the live listing?

I’ve just received 2 international orders at that slightly lower domestic price. I’ve dispatched them as theyre my first shop orders, and didnt wsnt to hassle my first customers!

Anyone know how to solve this? Many thanks!

[CappuccinoLace]

Yeah, it's certainly not working.

When you say dashboard preview, do you mean on your listings page thumbnail of active listings?

Have you gone into it and double checked it's showing on the edit? Perhaps try doing it again and publishing.

[FigLeafFarmShop]

Thank you for replying!

Yes, the preview thumbnail on ‘listings’ page shows the 2 different amounts - but when i click on the listing to ‘edit it’ - the pricing is the same for the 2 regions. Ive edited it, saved changes, and even still, it’s showing as changed on the ‘preview’, but when i go back into the listing the domestic and global price amounts have changed themselves to be the same! 

I got an order this morning internationally paid with domestic price, again!
Despite trying to change it yesterday many times - it keeps reverting to making the domestic and global prices the same, by itself, despite my edits - very confusing!

It must be a system glitch/bug - should i contact etsy tech support and report the issue or do they attend the forum? Im new here so unsure of protocol.

Many thanks

[DaysofYoreTreasures]

@FigLeafFarmShop 

The problem seems to have started around the same time Etsy began trialling the new listing "experience".

Here are two other threads about it
https://community.etsy.com/t5/Technical-Issues/Everywhere-else-price-keeps-changing-to-Domestic-pric...
https://community.etsy.com/t5/Technical-Issues/Pricing-issues-since-quot-streamlined-listing-experie...

Yes, I do suggest that you contact Etsy support. Hopefully this link will offer you the email option
https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...

[DaysofYoreTreasures]

@FigLeafFarmShop 

The problem seems to have started around the same time Etsy began trialling the new listing "experience".

Here is a link to one of the threads
https://community.etsy.com/t5/Technical-Issues/Pricing-issues-since-quot-streamlined-listing-experie...

I do suggest that you contact Etsy support. Hopefully this link will offer you the email option
https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_update_account_email-contact_selec...

[DaysofYoreTreasures]

Apologies for the duplicate posts.

[CappuccinoLace]

Yeh contact support, but don't expect them to actually do anything about it (at least quickly).

I would make the price the same, whether that's charging the higher amount, or in the middle.