Discount not being applied at checkout

[TheArtfulSplash]

Hello!

I'm a watercolor artist who just started a new Etsy Shop and I'm running a Grand Opening Sale offering a 20% discount on everything. A customer messaged me wondering why the discount wasn't applied when she checked out. I looked at the stats, and she's correct. So, how can I get the customer her rightful discount? She's already ordered and paid for the artwork. I'd really appreciate any advice. Thanks so much! 

John - The Artful Splash

[BagmakerSupply]

To give the customer her discount, you can do a partial refund of the appropriate amount.  When you look at the actual listing (what the buyer sees) on Etsy, does it show that it is on sale?

[TheCozyHoneycomb]

There are a few items not showing the sale. I find the easiest way to put everything on sale is to choose the percent off and then choose “order total” under “order minimum” and enter a low amount like $1. Then you don’t need to select the listings and potentially miss some. 

Hopefully someone else will chime in if there’s an easier way. 

[BagmakerSupply]

Also, if you put up a new listing during a sale, it may or may not be included in the sale depending on how you set up the sale initially.

[TheArtfulSplash]

Ah, that makes sense...but I  think some of the items were there from the beginning of the sale. I didn't even notice that the discount wasn't showing up on several. Thanks for responding!