Digital Product not Delivered

[EIGroupCreations]

I received a message from a customer who states that the digital product they ordered from me was not received. Today is my first day listing. I do not see where there was a purchase. Help!

[UniqueGiftOrnaments · Accepted solution]

You have no orders, so this is a scam. Put the message into spam

[TheVintagePineapple · Accepted solution]

The message you received was a scam message.  Don't respond and do not click on any links they may have included.  Be aware that as a new seller you'll probably get more scammy messages.  

[EIGroupCreations]

Thanks for the information!

[ButterflyFeetDigital]

Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.