Hello. I am absolutely furious right now! Etsy has unjustly deactivated numerous listings of mine, absurdly comparing my Edible paper to drugs. It's absolutely ridiculous because I don't sell any medications whatsoever. I simply included the phrase 'FDA approved' based on the information provided by the Edible paper manufacturers themselves. But what does Etsy do? They refuse to reactivate my listings, ignoring my problem, and just sending me the same text with a link to the new policy. It's as if Etsy has purposefully sabotaged my store, effectively killing my sales and destroying all the hard work I've put into it. This kind of treatment is completely unacceptable and has left me feeling helpless and betrayed.
you can't say FDA approved
Regardless of accuracy or legality, some types of disease claims are prohibited on Etsy. Though this list is not exhaustive, we do not allow explicit or implied claims that an item
List your items without theses words
ok. I removed these words. Can Etsy activate again my listings?
@Delighttaste: Even if Etsy Support or the Help Pages sent you here this is a seller peer to peer forum, and should not be considered a way to contact Etsy, if that is your hope (although Etsy does sometimes read and reply to posts). Only Etsy can reactivate your listing.
Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.
Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up. DO NOT open a new issue or contact Etsy multiple times about the same issue (doing so closes the one you already opened and puts the new one on the bottom of the pile).
You still have "FDA compliant" in some listings.
Every time you sell one, or it renews, Etsy will pull that listing.
You'll need to go over every single listing in your shop and remove the verbiage.