I am missing payment deposit for almost a year now. I have been facing this issue since October 2022 and till date I haven't received my deposits.
I changed 3 different banks (thinking it might be the issue with my bank) and every time I try to verify my bank I never receive that small verification amount. So had to verify manually by uploading bank statement. Till date haven't received my money.
In this time period I contacted Etsy several times by chat/email and call. They try to find my missing deposits and get it back to my shop payment account and then send Etsy trigger the deposit again. It's been going on the same cycle and I never receive my money.
I put my shop on vacation because of this. Lost my customers trust and my credibility because of it.
I feel helpless.
Did you open a case with Etsy for an investigation?