Customers emails are on mute

[LoveRisingHealingCo]

Hi there,

I woke up this morning and everyone I try to email through etsy has been muted.

First what does that mean.

Second how can I fix this?

Thank you for your help.

I cannot find anyway to contact etsy to get help. Do they no longer have any real customer support?

How many people are considering leaving etsy? I'm pretty sure I'm done. I can't even live chat with someone if I need answers. Am I missing something? I've looked all over their site and I don't see anyway to talk to a live person or email them.

Thank you for your help

Heidi

[BagmakerSupply]

@LoveRisingHealingCo   "I woke up this morning and everyone I try to email through etsy has been muted." Are you referring to eMails or Etsy messages / convos?  If you mean messages, are you experiencing this problem using an Etsy app or via browser (it makes a difference as to possible causes and potential solutions, otherwise we have to guess).

[NanaLetha]

Messages or emails? If messages that means you have sent too many in a short period of time.

[Adorabilities]

I would imagine it's you that has been muted, not every one of your customers.
Have you been sending out lots of messages (via Etsy) that aren't related to an existing order? The only thing you can do is wait -- eventually the muting will end. For now, you can contact your customers (those who have already placed orders) through actual e-mail. You can find their e-mail addresses on the orders.