Customers Can't Change Review Stars

[PremierProductions3D]

Hi there,

2 customers in 2 weeks have left reviews and then found themselves unable to change the star rating when editing.

The most recent one is this morning, they left a 3 star by accident and then wanted to change to 5 star. 
They've tried twice now, they can edit the text and everything else about the review but when they submit, the overall rating stays at 3. 

Is there a known bug or am I stuck with these accidents which will potentially cost me?

Thanks!

[BloemLinen]

I've had the same issue, the customer was not able to change the rating. 
She felt very bad for me and tried it many times. Finally she decided to try it on her husbands laptop, and it worked, there she was able to change the stars.
I don't know whether this is an Etsy bug, or a cache bug on the customers phone/tablet etc etc. Ask them to try it with another device.

[PremierProductions3D]

Ah I'd love to, but I've already asked 3 times and anymore I feel is turning into harassment. 

[BloemLinen]

@PremierProductions3D 

I understand, I'd feel the same way.

[AutumnHollowStudio]

Do you know if this is happening in the etsy buyer app, or an actual web browser?

[AnnaleasFinest]

@PremierProductions3D @

tell them to try on a laptop/computer and on Chrome. It should work then.

[JJewellerySuppliesUK]

Off topic! 

How can you sell a toothpaste squeezer for £2.39 with free postage??  Postage is £1.55, Etsy will take its fees, then 30p processing fee, then VAT on the total and Regulatory fee. 

When you do your taxes, you will realise you have been working for pennies!!