Customer review is 1 star

[YujiByPotato]

So I’m a new seller who only started selling this summer and I’ve been getting consistent 5 star reviews with of which none are below the 5 star rating. But when I logged in today I had a customer service review of 1 star and I’m not too sure where I have gone wrong? I’ve been replying to every messages and shipping things on time. Do I have to reply to reviews too? Is there something else I’m doing wrong? How do I see how customer service is graded?

[CryzalisDesigns]

Edited: nevermind

[CappuccinoLace]

Don't see a 1 star review in your shop.

Looks like it was an error on the buyers part and they changed it already.

[HaberdasheryProject]

Your off to a rocking start! Congratulations!

You don’t have to publicly reply to reviews if you choose not to. But it’s a great way to show new customer your engaged and client satisfaction is important to you.

Keep reach for the stars!

[BagmakerSupply · Accepted solution]

@YujiByPotato: Also if you reply to a review it cannot be changed later, so a reply to 5-star review will lock it in.

[AAANativeArts]

We are discouraged from helping sellers who are breaking any of the rules. Such as reselling and IP infringement.

[YujiByPotato]

()

[CappuccinoLace · Accepted solution]

@YujiByPotato  On certain devices, the buyer is asked to review those 3 metrics separately. As well as give an overall star rating.

They've chosen to put 1 star for that metric or it was a glitch.

There's literally nothing you can do about it. And the overall star rating for the review is 5 stars.

[LazyCatCutCoins]

@OneEyeCatStudio

If even one person got it, it was worth it. Thanks.

[YujiByPotato · Accepted solution]

I have realized that I’ve worded the title incorrectly, I meant there’s this tab where you can see reviews and there’s three different sections: item quality, customer service, and shipping. I know item quality is on part of the buyers and the shipping is from being on time. It’s just that the customer service is scored low without having a single indication of why it is scored low. I don’t resell since all my products are designed by me and custom ordered by me. I don’t scam ips either or whatever was mentioned?