Customer is unable to add an item to her cart

I just had a customer contact me to say that they are unable to add a pair of earrings to her cart, she has been trying since last night and has not been able to purchase them. I don't have any variations on the item which is what some sellers have said caused this in the past.   I also notice that my response messages are not being noticed as they keep nudging me to respond to a message I already responded to, sometimes more than once.  I haven't received any technical issues alerts.  Anyone else having this issue and do you know what the cause is? Thank you!!!

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Re: Customer is unable to add an item to her cart

Update... She was just able to make the purchase.  

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