Customer Sent two email with same question I answered one and got dinged on the other

[SonaGDesigns]

The customer Sent two emails with the same question I answered one and got dinged on the other as I expected this would suffice.

Wrong. Trying to get back to 95% after this dumb way of calculating of responding to emails. At 94% today. 

[GieseDeseiGns]

Thats how it works they were two separate messages, requiring two separate initial responses. You could mark the second as SPAm and see if your account goes up in a couple of days. 

[GTHENRY]

I send a response to the second email with only a single letter.  Usually an "a".  It counts as a response.

[PlatypusDream]

"Answered in your other message.  Thanks!"

[JackisJustVintage]

All initial messages need a reply or be marked as spam. It has always been this way.

[maggiemaybecrafty]

Two separate messages need to both be responded to. That is the way SS has always been and the way Etsy intended, read the rules in your Star Seller message from Etsy in your shop manager. Mark the messages you didn't respond to as spam, maybe that will fix your problem.

[TonsOfPaper · Accepted solution]

Hello @SonaGDesigns,

Since all incoming message threads count towards your Response rate, we'd recommend replying to duplicate message threads with a response along the lines of "I'm responding to all questions in the original message thread." This will help to keep correspondence in a single thread. Just be sure to respond to each thread within 24 hours so that they count positively towards your score.
 

Thank you very much!

[BlackberryDesigns]

Yep, I got caught up in this in August.  Etsy's rules on answering emails needs to be more streamline.  It is so difficult and very time consuming to have to answer all these emails more than once.  I have had someone duplicate 7 times.  The thing is, for me, it is impossible to tell if it is in fact a second thread.