Customer Gift message information not coming through

[MischiefWarren]

I occasionally get an order where the customer has chosen "gift message" but the message hasn't come through to me. I just contacted the customer and it was resolved. However, in the last few days I don't think ANY of the text entered by customers as gift messages has come through to me. Is this a sitewide issue or has my shop got a glitch?

[ChillwolfArt]

@MischiefWarren   Hi, I've seen some recent Threads about this.  Tried to find them for you.  Check this one out and the last poster, JD's response.
https://community.etsy.com/t5/Providing-Great-Customer-Service/Why-are-my-customers-having-such-a-ha...

(I'll be back with one other).

Here is one re: the outdated version of the app.
https://community.etsy.com/t5/Technical-Issues/Gift-Messages-Missing/m-p/141356217

Hope this helps in some way.

[MischiefWarren]

Thank you SO much! I never come to the forums anymore - so I'm not up to date with what's happening in bugs. Thank you!!