FirstPlaceRetail
Inspiration Seeker

Custom Orders Automatically Completing

All of a sudden today, my custom order request is automatically completing the moment it’s placed. I chatted with someone today at Etsy and they said it the engineers are aware of the issue. I wasn’t provided with an ETA on it being resolved, but I’m hoping they roll my customer order back to the status it should’ve been so that I can associate the digital file the customer has requested or I’ll have to email it to them. 

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NanaLetha
Inspiration Maker

Re: Custom Orders Automatically Completing

You can still email to them.

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FirstPlaceRetail
Inspiration Seeker

Re: Custom Orders Automatically Completing

That’s what I’ve been doing, but keeping up with the open orders use to make it easier to track what you have and haven’t completed. 

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