It seems I was the unfortunate target of a BOT attack on two of my listings, which were removed for allegedly violating Creativity Standards. I've been selling on Etsy since 2011 and have never felt this level of frustration. This isn’t just a hobby for my wife and me—this is our livelihood, and we’ve built a successful business on Etsy.
Initially, one listing was removed, and about four days later, another was taken down. With the second removal, Etsy also revoked our Star Seller status permanently and issued a final warning, stating that any further violations would lead to shop suspension. Receiving such a severe response after just two infractions is overwhelming, especially as business owners with employees depending on us.
I attempted to reach Etsy through the Help feature but only received an automated response insisting they were right and I was wrong. When I called Etsy support, I was assigned a case number and told to expect an email update. That was two weeks ago, and I’ve heard nothing since.
In response, we placed our shop on vacation mode to investigate the issue and made adjustments to some of our listings. Despite multiple emails and calls to Etsy support, we have yet to receive a single response. I can’t help but wonder how Etsy would react if the roles were reversed. Right now we are just living in fear that at any moment our livelihood will be taken from us and we have no recourse. Any help would be appreciated.
