Coupon code wont apply

[CraftHutCornwall]

A potential customer has just reported a problem when trying to apply her discount code with a message 'That coupon code is invalid'.

I have tested this in Incognito mode (as we cannot buy from ourselves) and got the same.  I have checked the code and it is live and valid.

The code was last used on 26th July, so has anything changed since then?

Any suggestions welcome.

Thanks

Kath

[NoFrogsAllowed]

Is it a targeted coupon or a coupon you set up yourself?  Some targeted coupons now have expiration dates, some as little as 3 days.

[CraftHutCornwall]

It's a thank you coupon I set up on 31st October 2023 and is set up with no end date.

Could it expire after 9 months perhaps?

[NoFrogsAllowed]

Thank you coupons used to have no end date, but now they expire after a year.  However they are testing cart coupons which were supposed to expire after 2 months and some are only good for 3 days, so who knows what they may be testing with thank you coupons.  

You couldn't use the code in incognito mode, because you didn't buy anything to get the code.

[ChillwolfArt]

Hi, Here is another Thread (from end of March), re: expiration dates. Hope this helps in some way.
https://community.etsy.com/t5/Technical-Issues/coupon-codes-not-working-giving-customer-invalid-mess...

[CraftHutCornwall]

Thank you.

[GreatStuff80 · Accepted solution]

You can try making another code and send it to her. 

[RusticBucketsSouth]

I had a similar experience.  Buyer kept telling me her coupon wasn’t valid.  But it was.  I sent different codes. Nope. So I just reserved the listing with the new price she would have had with the coupon.