Core Details Glitch SOLVED!

[CraftingThroughIt]

YOU GUYS....I can't believe how absolutely silly this is!! I have been dealing with the dreaded core details glitch for weeks. NO help from Etsy Support. I sent them screenshots and everything. They were just telling me to clear cache, restart, etc. nothing was working. Finally, I accidentally figured it out and I am dying laughing.

SCROLL DOWN in the core details window for more required fields. That's it. Scroll down.

So...I guess they made some kind of change to that section, and now, if you're on a certain size screen, the pop up window for the core details looks like only two questions. Is it a physical item/digital download? And did you make it/someone else,etc.? If you try to hit "CONTINUE" or "APPLY" and it just won't do anything. There's no error, no reason to think you haven't completed the form.

Yes, there's more below it, and you have to scroll down to see it. Once you fill out those other sections, you can hit continue and create your listing.

ARRRRRRRGGGGHHHH HAHAHHAHA

Hope this helps!

[SugarTaffySoap]

@CraftingThroughIt  When this happened to me I scrolled down but it wouldn't scroll enough so I could complete. I switched my mouse I was using to another one, changed mouse batteries, I zoomed down the screen % , and nothing worked. I couldn't get beyond Physical Item. So, there was a glitch. Mine fixed a day or two later. 

[CraftingThroughIt]

oh no that is infuriating. It's a glitch either way, because when you get an error it *should* automatically pop you down to the spaces where you're missing info. I told the person I was talking to at Etsy Support. Hopefully they'll get it solved permanently!

[DivineCrossings]

It won’t scroll. I’ve added core details to many new listings, but recently it doesn’t work. The screen freezes and it won’t scroll (or do anything). So,  I know that I have to scroll, it’s that it won’t scroll. I hope Etsy’s techs don’t see this headline and think the problem is fixed! But, just in case, they need to know that it’s NOT SOLVED, lol.

[CraftingThroughIt]

I can't edit or delete this thread. Apologies. (My core details section used to work fine all the time...I never had to copy listings before this...they've obviously changed something about that section and it's causing multiple types of problems for people.) For what it's worth I'm fairly certain the people (or robots) I was speaking to over email at Etsy support had no clue what is going on or what I even said at the end. Their responses made it seem that way at least. UGH! 

[DivineCrossings]

@CraftingThroughIt @No worries! I glad at least someone was able to get it to work! : )

[TheClassicAcorn]

That's what won't work on mine..it won't scroll at all...i can't get past the physical/digital boxes. 

I'm on my android (normal website, not the app)...maybe I should try tablet or pc?

Did you get it to work from the first page, or within the listing form?

So close and yet so far, lol lol 

[SouthernMedleyShop]

REduce your screen size and continue will show up.

[MyOnlyChoice]

Mine still not working. Frustating! 

[JackrabbitFeltsWA]

It won’t let me scroll down. For now I’m just editing old listings or copying. This is super frustrating.

[SugarTaffySoap]

@CraftingThroughIt  I never got an "error". It just didn't scroll down.

[Crochetlovemelbourne]

Thanks for letting me know and glad you worked it out!!

[UnicornCraftyShop]

Glad it is working for you!

Mine won't let me scroll either.

[dellabryan]

You're a genius!  Thank you!

Will give it a shot!

[TheGildedVioletStore]

Omg. I have been using my iPad horizontally to make a listing. Turned it vertically and hay presto all the other details to fill in where there.  If feel so dumb. Thanks very much for the advice.

[MoonstruckCottage]

@TheGildedVioletStore My SIL uses an iPad for her shop and has been struggling with this issue for weeks. I just told her to try turning her iPad vertically when she gets to the Core Details section. That works! She is very happy. Thanks for the tip!

[BadgeReelBoutique]

If I use my laptop then sometimes I can't get to the core details and have to adjust my window size.  If the Control and minus (-) button are pressed at the same time then it will reduce the size of the window and everything will show.  Control and + sign will enlarge the window.   

[SouthernMedleyShop]

I use a laptop and all was working fine until 2 weeks ago.  So are you saying reduce the screen size and it will show up??

[SouthernMedleyShop]

I reduced my screen size and there it is!!  Thank you 1 million times!

[BeeKindBooks]

THIS !!! I've been dealing with this issue for 2 weeks now on my Chromebook. All I had to do was decrease my screen size to the smallest possible !!! (weird and hard to see for this old lady, but it works now !!!)

[Teresasvintageempori]

This problem is not solved here. Atall. In fact it has now spread to other areas attributes so you cannot scroll down. I can only list on desk top now and takes ages. 3 Etsy chats automated no good. Then the emails again nothing sorted. I suspect automated reply on email as does not use your name as usual. Says they are aware of issue but in meantime suggest to use another device. My reply back well that's not gonna work this is platform issue not device issue. Still waiting. So l don't think myself this issue has even still got to a human yet. App is no good for listing only dispatch this is a nightmare. My listings seriously down sales seriously down on going. What l find even more worrying their is no Etsy call back option no more or human response just automated script which will never get anything solved. It's very sad state of affairs. Platform looseing lots in listing fees etc. Very sad.

[Cathyscomfortcorner]

Darn it. It doesn’t scroll for me. 

[LittleKnittingShop]

Awesome!

[KanjaniCraft]

Glitch is stilll there. For some reason only on edge for me not safari but yes won’t scroll. I use an iPad so on,y way around was to remove screen lock and then could just about click the last field. 

defintiely still there…

[SugarTaffySoap]

@SouthernMedleyShop  My Continue button was gray because I couldn't get beyond the physical items sections to complete. Despite sending chat support a screenshot they couldn't understand what I was telling them. But like I said it fixed shortly after that.