Confirming seller info - Cannot click SUBMIT BUTTON!!

[LittleBugzCollection]

Hi everyone,

I go to my dashboard and see the yellow message that I have to update my info, clicked continue and see that I have to add

"Owner’s phone number". clicked that,  typed it out and then wanted to submit my info to Etsy... I CANNOT click the button. it becomes grey. 

Everything has been filled in and has been updated no changes have been or needed to be made. 

I contacted support and they mentioned that it was a glitch . 

Is anyone experiencing the same issue?? 

[SugarTaffySoap]

@LittleBugzCollection  Hi there. Update what info? Your tax info, credit card ? 

[LittleBugzCollection]

"update the seller info" 

I got an email that Etsy needs this to be done within 7 -10 days or shops will be put on vacation mode until everything is updated. 

All my credit and tax info is updated. All it shows is that I have to add a phone number (but a phone number is already added to it) 

[SHOPEVREN]

Yes, I'm experiencing the exact same problem and figured it was a glitch

[SugarTaffySoap]

@LittleBugzCollection  You can try requesting a call back from Etsy.

[NorthPrints · Accepted solution]

Same here.. just received it an hour ago. The submit button was greyed out so I couldn't update my info. Spoke with Etsy support, and they opened a ticket. Scoured through the forums and finally found a workaround that let me update! 

Go to where you edit your tax info (Finances - Legal and Tax info)

Under "what type of seller are you?" (take a screenshot first so you can re-enter the info exactly as it was) select the opposite choice (if you're an Individual or Sole Proprietor - select Incorporated, or vice versa).

Re-select your correct seller type and re-enter your information, including your phone number.

The submit button should now be available.

Make sure to go back to your dashboard to confirm.

[LittleBugzCollection]

THANK YOU!! 

It literally worked.  

[WorthCelebratingcom]

Unfortunately, this didn't work for me.  Once I clicked back to Incorporation, the button was greyed out again.

[DelicateLayers]

Yes its happening to us as well.....I filled out all my info after several failed attempts where it said "we cant complete this transition right now".  On 2/12 I was able to upload a drivers license photo and everything went green and said I was verified.  Today my shop was put on forced vacation mode.  When I went in my shop it said I needed to upload my license, which I did (again) and it said " They will let me know in 2-5 days if thats all they needed.   This is very confusing and of course upsetting as we followed all the requests for info and now we cant sell anything.  

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@LittleBugzCollection wrote:

Hi everyone,

I go to my dashboard and see the yellow message that I have to update my info, clicked continue and see that I have to add

"Owner’s phone number". clicked that,  typed it out and then wanted to submit my info to Etsy... I CANNOT click the button. it becomes grey. 

Everything has been filled in and has been updated no changes have been or needed to be made. 

I contacted support and they mentioned that it was a glitch . 

Is anyone experiencing the same issue?? 

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