Confirm your seller info within 6 days to keep getting paid

I've been trying to submit this info all day today but the form doesn't work. I cannot get Customer Support help either through email or chat on Etsy. Does anyone know how to get any help from a live person on Etsy?

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Re: Confirm your seller info within 6 days to keep getting paid

Did you get this from Etsy messages? I know you are not a new shop, but this sounds like a typical Etsy messages scam. 

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Re: Confirm your seller info within 6 days to keep getting paid

Yes, from my Shop manager

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Re: Confirm your seller info within 6 days to keep getting paid

Do you have the yellow box that won't go away after uploading documents?

Try clicking the confirm button again.

It will take you through several additional pages.

The first is confirming that your info is correct.

The second one confirms whether or not you use prduction partners. 

The third confirms that you follow local laws if you sell to places like the EU.

Once you click through those additional screens, the yellow alert goes away and your shop should show as verified.

The yellow alert not disappearing after you upload your documents is confusing, because there is nothing to indicate that there are 3 more steps to the process.

It just looks like a glitch announcement that won't go away.

You need to click on the yellow box a 2nd time to finish the verification process and protect your shop from deactivation.

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Re: Confirm your seller info within 6 days to keep getting paid

Yes, I do. I tried to confirm the legal info but when I get to the end and try to submit, the button keeps spinning and I cannot submit my responses. I also got the 2nd yellow box "Get paid for your first sale by verifying your seller info" which is nonsense since I am selling since 2012.

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Re: Confirm your seller info within 6 days to keep getting paid

CostumeCoutureNaomi I have successfully completed this yellow box seller info too. I think I only had to fill out my phone number and my "additional tax information".

My store is mostly my only income having lots of health issues, depression and such so I'm a bit worried.

I wanted to kindly ask, what does this verification mean? Will Etsy now report my earnings/income info directly to my country's tax authorities? I'm trying to figure out what should I expect from this. I live in a EU country. Will I be formally contacted by tax authorities with how much tax I have to pay for my Etsy net earnings for the year of 2024? I appreciate your kindness in advance! Have a great day

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Natalya1905
Community Maker

Re: Confirm your seller info within 6 days to keep getting paid

Are you on the desktop/laptop or in the app? App can be glitchy. 

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Re: Confirm your seller info within 6 days to keep getting paid

I received an email too. But havent checked my dashboard yet. Did you receive an actual email? 

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