Combined shipping custom order

[BeachBlanketBlingo]

I had a customer order a custom order and created a private link for her through chat to purchase the item with shipping.  10 minutes later she placed another custom order and when I created the custom order through chat it would not let me choose free shipping.  So I charged her a penny and combined orders in shipping.   I put the same tracking number in both items and now I dropped 8% on my shipping.  So now I have to wait 3 months to get star shipping and all my customers are happy.  

[weekendjewelry1]

I hope somebody else has an answer or suggestion here - because I've combined a customer's two separate orders, shipped in the same package, and then manually filled in the tracking number when I went to "Update progress" and then "Complete Order" next to the Sold item(s). And the form accepted the same tracking number for both, separate sold listings. 

Anybody know why this wouldn't work!?

[PillowDetails]

I don't understand why it didn't work.  Unless you didn't copy the tracking numbers exactly.

By any chance did you do one of them as a digital order?  Other than that, I have no idea.

[BeachBlanketBlingo]

no, one wasn't a digital order.  I double & triple checked the tracking numbers as well.

[LynnsLittleShop]

I would go back and check for sure you put in the exact same number, it's easy to mess that up and you only have 3 days to correct it, it it's wrong.  I've only combined shipping once but what weekend jewelry1 said worked for me too. 

[BagmakerSupply]

@BeachBlanketBlingo @weekendjewelry1 : We do this all of the time  -  you just need to make sure that you have entered the same shipped date, shipping company, and tracking number on all of the orders in the combined shipment. Do all of the actual orders show as at least "in transit"? Have the packages been scanned? Sometimes a tracking number cannot be validated until after the first scan is publicly available.

[AAANativeArts]

As long as you entered the tracking number on both listings, it shouldn't affect your shipping rate. Did you put the same tracking number on both orders?

[BeachBlanketBlingo]

yes, I did.