Chat not working - how do I contact Help at Etsy?

[DinkyDooCrafts]

Does anyone know how to contact Etsy when the chat isn't working? My last convo with Etsy ended without the usual "can I help with anything else etc" and now I can't get a response at all to any of my messages. I don't even get the bot. I've tried requesting a phone call but that doesn't appear to be working either. I've got an urgent issue with my payments but can't find a way to contact anyone at Etsy.

[CryzalisMasksUK]

Try requesting a call back, this one still seems to work

https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_offsite_ads-callback

[DinkyDooCrafts]

Thanks. I've tried that a couple of times over the last two days but didn't get a callback. I'll try again.

[CryzalisMasksUK]

You are very welcome, sometimes when you put your number in, it may show an error message but for some reason it does log the call