gowest
Inspiration Seeker

Changed shipping option on listing, still using old shipping option

I changed my listings from free shipping to calculated shipping last Friday, May 12.  Unfortunately, several are still showing as free shipping, even though when I go to edit them, the correct shipping option is showing.  I even deleted the free shipping option and some are still showing as free shipping.  I only found this when someone purchased yesterday and got free shipping. I am basically paying this person to take my item after fees, shipping and materials.

I cannot get through to etsy support. I keep trying the contact support option, but all that happens is the page refreshes.  I've tried on 2 different machines, and 3 different browsers.

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Re: Changed shipping option on listing, still using old shipping option

I noticed you hadn't received any comments and thought I'd look to see if you had an issue I could help with, but all I would really be able to do is look at your listings for you, and you're on vacation right now. I was just going to check to see if you had one of those "Free over $35" settings or something that might trigger your more expensive items to automatically ship for free even if you set them to calculated shipping. That's all I could think of...I've switched back and forth between free and calculated myself and not had that problem. Hopefully it resolves for you!

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Re: Changed shipping option on listing, still using old shipping option

Yup, you probably have the Free Shipping Guarantee turned on.

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