Who actually protects the sellers from unfair and lying buyers? I tried to contact Etsy as I’m not happy with a case and it just goes to an error screen.
While I realize your items appear to be personalized, without the proper policies in place Etsy will be inclined to side with the buyer. (in the UK/EU policies include privacy policy, shop owner information, etc.)
@PinkCactusSheffield , If you have a case opened against your shop, any info you want to submit should be done through the case. Esty looks at whatever info/responses are written there when reviewing/deciding on the case.
