brandswithfaith
Inspiration Seeker

Cart Not Working

Hey, my Etsy Store is not letting any customers add items to a cart.  So, no one can purchase anything. This started happening yesterday.  How can I resolve this? I have checked my listings and they are all Active and In-Stock.  My Store only offers digital products.

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Re: Cart Not Working

The cart is working, I was able to add something to it.   Beware of scammers who will send messages saying they can't check out etc and they target new stores.

 

 

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brandswithfaith
Inspiration Seeker

Re: Cart Not Working

Awesome thank you so much!

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Marmalady
Conversation Maker

Re: Cart Not Working

Your shop is working correctly. I was able to add several items to my basket.

If you were trying to test it by adding your own items to your basket, then Etsy will give an error message as buying from yourself is against the rules

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brandswithfaith
Inspiration Seeker

Re: Cart Not Working

Awesome, thank you so much!

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Re: Cart Not Working

Scammers tend to target new shops.
Things to read:

https://community.etsy.com/t5/Announcements/Protect-Your-Account-From-Scammers/m-p/143158945#M1882

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

https://community.etsy.com/t5/Announcements/New-From-Etsy-section-in-Messages/m-p/143722497#M1899

https://help.etsy.com/hc/en-us/articles/360000343128-How-to-Handle-Spam-and-Suspicious-Messages

If you receive an actual order, you will see it in your "Orders and Shipping" section and you will receive an email from Etsy notifying you that you have a sale, and there will be a notification in your dashboard as well.

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