Carrier tracking issue - Yunexpress and Cirro

[AgreeableAgony]

Etsy has carrier support for Yunexpress, which is an old version of a carrier's tracking system,

I tested YunExpress with a tracking number and it is working for tracking updates when manually filled with the  API 'carrier_name'  'yunexpress'   -- When the links are clicked they take the user to the website: https://www.yuntrack.com/  -- this is the old yunexpress tracking site. 

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YunExpress in the North American and EU has changed their branding and name over to Cirro Ecommerce with a new tracking website:  https://www.cirrotrack.com/

Etsy needs to update Yunexpress in the etsy system to Cirro  or and correct the tracking link to https://www.cirrotrack.com/ 

OR  add support for Cirro eCommerce separately using the new tracking site. 

Cirro is already supported on Aftership so should be a quick add

Cirro on aftership:  http://aftership.com/track?c=parcll

[AgreeableAgony]

Hilariously this week I tried again (for the probably 100th time) to talk to support about this and I got a semi competent person who directed me to this feedback link to suggest carriers to etsy.

Why it took years of asking to get this...is unclear. But other can now know about this  hidden suggestion link?
https://survey.alchemer.com/s3/7650632/Etsy-Feedback-Form-jaf267ho6w

[AgreeableAgony]

amusingly they have carriers they dont list. So they MIGHT have cirro, but dont publish the list of how to actually connect to it.

UniUni is now  available (manually as Uniuni) 

[StillThinkingofYou]

Hello,

I’m quite new to this, and at the moment I rely heavily on YUN Express for shipping. However, when I enter the tracking number while completing the order, it doesn’t provide live updates, neither for me nor for the customer. Recently, I had a situation where a customer claimed not to have received their item, but according to YUN Express live updates, it was successfully delivered. Unfortunately, because Etsy doesn’t recognize YUN Express tracking, I wasn’t able to get much support in resolving the case.

I was wondering if you might have a solution or recommendation that would allow us to provide proper proof of delivery and better handle situations like this in the future. Having clearer processes would really help me and my team navigate these challenges and maintain a professional standard when dealing with customers.

I’d truly appreciate your insight.

[ModAngie · Accepted solution]

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