Cannot update Taxpayer ID from Individual to Business

[#1]

I am trying to update my Legal shop information on the Taxpayer ID page. I was previously an individual, but recently setup a business and got my EIN from the IRS and my Business Registration Number from Oregon.

On the page, I click edit, and choose Business, then enter the Name of legal entity and Employer Identification Number (EIN). I then fill out the rest of the form with my business address, Business Registration Number, Jurisdiction and primary shop owner. I then submit to Etsy and I receive a red box error that says, "There was an error saving your taxpayer information. Please try again." Scrolling up, under EIN, I get the error "The name and Tax ID provided does not match the IRS records. Please ensure you enter the correct name associated with your Tax ID provided."

This failed until I was unable to submit requests for 24 hours.

I attempted again today to update my Business and EIN. This time, I left the Type of seller as individual, and updated my EIN with my Business name, and this did not work. Then, again, I left the Type of seller as individual, and updated my EIN with my name and this was able to be saved on Etsy. (Minor success!)

I then, changed the type of seller to business, and filled out the Name of legal entity and EIN. I then fill out the rest of the form with my business address, Business Registration Number, Jurisdiction and primary shop owner. When saving, I get the same error, "There was an error saving your taxpayer information. Please try again." Scrolling up, under EIN, I get the same error as before "The name and Tax ID provided does not match the IRS records. Please ensure you enter the correct name associated with your Tax ID provided."

I followed the guide on the page below:
https://help.etsy.com/hc/en-us/articles/360000337047-How-to-Update-Your-Taxpayer-Information-?segment=selling

How do I save my Tax Information as my business name with my business EIN?

[ChaoticJoyful]

I've made a new post trying to reach out more directly. Worth a try:

Etsy - Please Fix This Bug "There was an error sav... - Welcome to the Etsy Community

[PersonalizedTreazure]

Thanks, I have contributed. Still no solution to the issue

[EudaimoniaGiftsShop]

Hello,

I don't know if this will help, but what worked was FIRST to update the billing account.

Let me explain their logic, but first I must say that my problem appeared because I was selling from an EU country on the USA Etsy and I created an LLC in the USA. 

I received that message because in the back Etsy was trying to check the Business information from the country my billing account was in. So by changing first the billing account to the business one, then Etsy knew that they have to do this check in the USA.

But the most important thing, after I changed the billing card, the whole Taxpayer information changed.

So maybe this will work for you.

All the best,
Sarah

[EudaimoniaGiftsShop]

And by Taxpayer Information, I mean the Taxpayer interface. I had new USA-related fields to complete.

[WallDecorIdeas]

We have the same problem. We are trying to register our new company and we get the same error.

[TheArtyPenguin]

I'm waiting on a response from Etsy with similar problem.  I'm UK based not selling to the US and was a VAT registered sole trader but need to change to Ltd company with new VAT number.  I get a message saying it can't save information but it has actually managed to save the new number but not that I'm now a company.  I've put my shop on holiday until I can get it sorted as it will be a nightmare with HMRC and the few sales I make here aren't worth the hours it will take my accountant to sort out. 

[TheArtyPenguin]

Just had this response via email :

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[FabioMcMustache · Accepted solution]

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