Cannot @ people on forums

[#1]

So I've been trying for a while to mention people using the @ symbol on Forums, but people have been saying that it doesn't notify them and there is no horizontal line underneath their names. I wonder if someone knows how to fix this?

[JustJoannaGoods]

@ChristmasIsLove Thank you for the advice! I do not have an ad blocker or virus program though.

[ChristmasIsLove]

It could be any extension. Those were examples.

[JustJoannaGoods]

@ChristmasIsLove I tried turning my extension off and it did not work.

[JustJoannaGoods]

@hopeandjoystudios I've tried it using different devices, with no luck...

[PillowDetails]

@JustJoannaGoods how odd!  I don't recall ever seeing this come up before, and I live on the Forums!  Lol! In fact, we can usually @ and type in someone's screen name that isn't even in a thread, like when we need to alert one of the Admins.

[JustJoannaGoods]

@PillowDetails Cool! That's a good idea; maybe I should alert one of the Admins?

[hopeandjoystudios]

How to Resolve a Technical Issue – Etsy Help Here are some things to try. If it was working before and now it is not I'd try clearing my cache and cookies and restart my device..Ye Olde "turn it off and turn it on again".

[JustJoannaGoods]

@hopeandjoystudios Thank you for the suggestion! I tried it and it didn't work, however...

[CraftyCornishMaids]

I can @JustJoannaGoods  people in chrome, but not microsoft edge, so it must be a browser setting.

[JustJoannaGoods]

@CraftyCornishMaids Maybe!

[audreytherese]

I've tried it on at least 4 different computers and multiple browsers on each one.

Chrome is a nope.

Edge is a nope. 

Safari is a nope. 

Firefox is a nope. 

I don't believe this is a browser issue. Nor is it a cache, cookie or extension issue. I think it's something not set up right in our accounts, but since I've changed anything possible in my settings, I don't think it's anything we can fix ourselves. 

[CraftyCornishMaids]

@audreytherese 

I can do it from this account, on chrome,

but not from this account, in microsoft edge

So it's not an account setting

[audreytherese]

Ok then, since you're so sure it's not an account setting, why can't I do it from any browser on any computer? 

[CraftyCornishMaids]

I don't know what the browsers have to be set up as,

but if it's an account thing, I wouldn't be able to do it, in 1 browser, but not the other, with the same account

[audreytherese]

Have you considered that we could be having a completely different issue than you? That ours is an account issue while yours is a browser issue? 

[CraftyCornishMaids]

of course, and that didn't make sense

[audreytherese]

and if it doesn't make sense to you, then that must not be the problem.... 

[SmudgePlant]

Would it help to Subscribe to the thread?

I'm thinking not because this is @JustJoannaGoods 's thread, but there is an arrow next to Options at the top of the thread and you can choose "Subscribe".

[audreytherese]

No, I'm automatically subscribed to any thread after commenting until I unsubscribe. 

[giftedboxes]

I just tried turning on tagging in my settings, still doesn't work though!  Very strange how it's only affecting certain people.  I've also now tried 3 different browsers and it didn't help.

Also, when someone posts in a different language, and underneath it gives you the option to translate to your own language - that never works for me either!

[SmudgePlant]

@giftedboxes  I'm not positive, but I think if you change your language to English (US) in your settings, it will translate for you.

Forum Avatar > My Settings > Preferences > Preference Options > Language, click drop down and choose English (US)

[giftedboxes]

I've just changed my language settings to English (US) - will see if it works thank you!

[SmudgePlant]

I am able to @ people,  so I have copied my forum settings so that people who can’t @ are able to compare.  I don’t think the email settings have anything to do with it, so don’t change those if you like them the way they are. If I don’t list something, it means it’s not checked.  Hope this helps. I should also add that I use Firefox.

Preference Options   Time Zone: Use Default | Language: English (US) |Automatically subscribe me to topics or reviews I participate in

Display Settings Show folder icons for new posts and hot or read-only topics |Display dates as: Use default | Turn on Quick Reply

 General Settings  Mark posts as read: Use default.

Linear Layout Settings Linear Format: Sorting order within topics: Threaded | Topics per page: 10 | Linear Format: Posts per page when viewing a topic: 25 | Jump to first unread post in a topic | Both forum Q & A choices are Use Default

Home Page Settings First four questions are 10 | First three boxes are checked | Fourth box is not checked | Last two questions are Use Default

Privacy Settings  Use default | Use default | No one

Direct Messenger Settings  50 | check the box

Likes Settings  unchecked box | the last 24 hours | the last 24 hours

Moderator Settings  both checked

Events Use default | 20

Tagging Options Show tags in posts | 30 | 5 |10 | 150 | 50 | 150 | 5 | use default | use default

Macros Everything is blank

Subscriptions and Notifications: Notification Settings:  (Here are the boxes that are checked): Turn off all email notifications | Ignore posts and reviews that I've already read | Automatically subscribe me to all topics or reviews I participate in | Use default | Use default | Any comments on the knowledge base articles, blog articles or events in boards I subscribe to | Accepted solutions to topics or questions I subscribe to | All other boxes are Use default

Email format First two boxes are checked and the last two are Use default

[JustJoannaGoods]

I did not see moderator settings on mine...maybe that is the problem?

[SmudgePlant]

I did this on my computer, if you are on your phone, there is a box that says Preference Options that has a drop down that shows the choices.