Hoolaroo
Inspiration Seeker

Cannot edit most of our older listings

When we edit we get:

There was a problem saving your changes. Contact Etsy SupportOpens a new tab and make sure to include this error code in your message:
Error code: EuT0s_DQvGfB2eZ4BYcGh7y_fB45

When we contact support we get the reply immediately (I think its automated) but none of these suggestions seem to work. 

I'm sorry you're running into difficulties when it comes to publishing your listing, I'd be happy to help out! The error you’re seeing is what we call a ‘validation error’ which is triggered when there is information entered in the listing form that doesn't match what our system expects to be entered.

We’re currently working with our engineering team to make these errors clearer and hope to implement these improvements in the near future.

In the meantime, open the listing you’re currently having issues with and review the list below of common error triggers. Please adjust your listing accordingly before trying to publish again:

  • Limit the number of words in all capital letters in your title to three or less
  • Do not add emojis or HTML to any portion of the listing
  • Make sure that the alt-text for your photos is less than 500 characters
  • Review your Shipping Profile and assure that you have a Shipping Provider selected, 'Other' is no longer supported
  • Set your listing price between $0.20 and $50,000.00 USD without any leading or trailing spaces
  • Ensure your shipping information includes a domestic carrier and at least one international carrier if you ship internationally
  • Review your listing tags to make sure there are no duplicates and they are within the 20 character limit

If you have any additional concerns or questions, please don’t hesitate to reach out!

Please note: we use AI to help compile relevant content from our Help Center and similar materials in order to generate a response. When you contact us for support, we and our vendors may use our conversation with you for quality, training, and product improvement purposes. Learn more - https://www.etsy.com/legal/privacy/

 

     

 

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