Cannot Revise tracking number

[Argentbead]

Selected topic: Star Seller

Issue: My order 2548225967 have tracking number LX03086"0"754TH but I fill in Etsy system at LX03086"9"754TH , so star seller report show  missing tracking number . I would like to revise tracking in system but system not allow

I have photo of postal receipt for reference

Shop : Argentbead

[BagmakerSupply]

@Argentbead: There is a limited window of time (I believe 3 days) after an order has been marked as complete that the tracking number can be edited. If you are still within that time there should be an <Edit Tracking> button in the shipping section of the actual order (at least on desktop browser).

[ZehOriginalArt · Accepted solution]

If it is too late to revise it, you can "add a package" by clicking the three dots to the right of your order on your completed orders page.  Select Add a Package, and then put in the correct tracking number. I would also message the customer to let them know the first shipping statement had an incorrect tracking number.

[BagmakerSupply]

@ZehOriginalArt: If the ship by date has already passed, I wonder if Etsy will then consider the order as having been shipped late.

[ZehOriginalArt]

@BagmakerSupply 

Yeah, I'm not sure about that. But at least it gives the customer the correct notification which stays with the order.

[Argentbead]

Why system don't allow to revise after 3 days? Are there reason behind?

If I understand wrong that the status show in Etsy system will always show status based on real , example we submit package today but we forget to fill system,when I come to fill system tomorrow status will show delivery date as yesterday ?

[BagmakerSupply]

@Argentbead: Only Etsy knows why three days was chosen. To answer your other question  you CANNOT back date the completed / shipped date.

[Argentbead]

Add information: it's mean in reality we don't deliver late...

[Argentbead]

@Bagmakersupply Thank you for your help of message

So,I understand now what is the problem,I will contact Etsy. Have a good day