Cannot Login to My Shop - Urgent!

[marybethhale]

I was logged out of my shop this morning when I tried to check my shop from my kindle, and got a message to reset my password...a link would be sent to my email (not in spam either). NO link has been sent. There is no working phone number, no chat available. I have an order to ship and listing offer to answer...

[NanaLetha]

Where did you see the message? In messages? Was it really from Etsy?

[marybethhale]

the message came up when I tried to login on my kindle, on the Etsy website...

[VintageRescueSquad]

Did you try logging in on another device?

[marybethhale]

I tried logging in on my iPhone, kindle, and another browser on my desktop....

[PlatypusDream]

@ModJose 

@ModAngie 

@ModKenneth 

This person can't contact Etsy and needs help!

[ModJose · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.