Can't upload shop logo

[RadEclecticRelics]

I have been trying everything I can think of for the past hour to get a shop logo uploaded and nothing is working. It is not giving me an error, just changes the file specifications to red. I have no idea what one is wrong. It is under 10mb and over 500x500. I tried making it exactly 500x500, png, jpg, nothing will upload and I have no feedback for what I have wrong with it.

[NanaLetha]

Are you using the app or a browser?

[RadEclecticRelics]

Browser. I am making my logo in photoshop and it is just not accepting it. My banner worked just fine however

[RadEclecticRelics]

Removed duplicate reply

[CappuccinoLace]

what does the red text say?

[RadEclecticRelics]

The exact same as it does before I click upload, just turns it red. Must be a .jpg, .gif or .png file smaller than 10 MB and at least 500px by 500px.

[CappuccinoLace]

It obviously believes it's not correct.

So it's a jpeg of 500 x 500, what mb size is it?

[RadEclecticRelics]

PNG 2mb 1172x1172, fail

PNG 432kb 500x500, fail

JPG 1.2mb 500x500, fail

[CappuccinoLace]

hmm that is weird.

[RadEclecticRelics]

Made it 2,000x2,000 4.9mb PNG for fun, still declines

[RadEclecticRelics]

I tried both in edit shop and in settings/appearance. Both seems to use the same dialog box for the upload and both don't work

[RadEclecticRelics · Accepted solution]

Worked in a different browser, so who knows....

[SimpleCollegeGifts]

GUYS I GOT IT TO WORK!!!! YOU NEED TO USE MICROSOFT EDGE OR JUST A DIFFERENT BROSWER THAN CHROME. CHROME IT WON'T WORK AT ALL, NO MATTER WHAT. It literally took hours until i gave up ..... i almost felt like paying someone. BUT SOMETHING TOLD ME USE MICRSOFT EDGE AND IT IMMEDITALY SHOWN MY PNG.  I hope this helps anyone because it almost drove me mad.